A structure for discover
What triggers the need and where does the person look? The editable starter gives this part a defined place.
Original editable file
Customer Journey Map Template
Map customer stages, actions and friction in one editable presentation. Add observed evidence before deciding where to improve the experience.
Download WPS OfficeFor Windows · WPS Office app
The starter is an original editable PPTX. Basic editing is available in WPS Presentation; advanced, AI and export features vary by platform and plan.
See how it works
An editable starting pointPresentations
Preview the editable files
Explore the original starter and related workflows. Each file stays editable in WPS Office.
About this workflow
See the experience from your customer’s side.
Use WPS Presentation to work on the file, review the details and save the result in a suitable format.
Room for evaluate
What information helps them choose? Change the example text to fit your situation.
Keep the presentation editable
Adjust the text and layout in WPS Presentation, retain the PPTX source and review any exported sharing copy.
File formats
PPTXPPTPDF
Edit in WPS Office. Save a copy to share.Original editable file
Download the starter file
An original 5-section customer journey map template with editable prompts for discover, evaluate, start.
This editable sample is in English. Open it in WPS Office and replace the example content with your own. The starter file is separate from the WPS app download.
Using WPS Office
How to get started
Install WPS Office, then follow these steps in the app. This webpage does not edit or convert your files.
Open the editable starterDownload the original PPTX below and open it in WPS Presentation. Review its journey layout before adding your own content.
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Work with your everyday office files in one app. Keep an editable source file and choose the sharing format your audience needs.
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Help and information
Frequently asked questions
This page downloads WPS Office. Features vary by platform, version and plan.
What is included in the editable starter?
An original PPTX structure for customer journey map template, including discover, evaluate, start, use, return. It contains prompts and illustrative content for you to replace.
Does this page create the final presentation automatically?
No. Download the starter and WPS Office, then edit the file in WPS Presentation. The example is a starting structure, not a completed project or an online generator.
Can I share the result with people who use PowerPoint?
WPS Presentation supports PPT and PPTX. Save your source and review the deck in the receiving app, especially fonts, transitions and embedded media. A PDF sharing copy can be useful when editing is not required.
What happens when I select the download button?
On Windows or macOS, WPS starts the app download. On Linux, copy the installation command or choose a manual package. On iPhone, iPad, Android or Chromebook, continue to the appropriate app store. This page does not upload, convert or edit your files.
Start with WPS Office
Download WPS Office
Download WPS OfficeGet WPS Office for Windows.
The starter is an original editable PPTX. Basic editing is available in WPS Presentation; advanced, AI and export features vary by platform and plan.